Cancel anytime. Keep your records.

Every OkayFlow account starts on the Free plan, which runs a full project end to end at no cost and needs no payment details — so you can confirm the Service fits before you pay. Paid plans (Starter and Studio) are billed monthly in advance through Lemon Squeezy, our merchant of record, which handles checkout, invoices, and applicable taxes, and renew automatically each month until you cancel.

You can cancel any time from Settings → Billing in the app, or through the Lemon Squeezy customer portal (the same place you update your card or download invoices). There is no cancellation fee and no phone call required.

When you cancel, auto-renewal stops and your plan stays active until the end of the period you have already paid for; we do not bill you again after that. The Free plan never needs to be cancelled.

If you switch to a lower plan, the change takes effect at the end of your current billing period, and an upgrade starts immediately (prorated by Lemon Squeezy). Either way, changing plans never deletes or locks your existing projects, receipts, or approval packets — plan limits only affect how many activeprojects you can run. If you are over a lower plan’s limit, archive a finished project to free a slot; the archived work and its receipts stay intact.

Because plans are billed monthly and you can cancel before the next renewal, we generally do not provide prorated refunds for the unused part of a month after a cancellation — you keep access until the period ends.

That said, we want OkayFlow to be worth paying for. If you were charged in error, hit a problem that stopped you using a paid feature, or believe a charge was unfair, email support@eastbase.studio within 14 days of the charge and we will review it in good faith. Approved refunds are issued by Lemon Squeezy to your original payment method and typically take 5–10 business days to appear, depending on your bank or card provider. Your checkout is also covered by the Lemon Squeezy buyer terms shown at the point of purchase.

We generally cannot refund for unused capacity or for outcomes outside the Service — for example:

• active-project slots you didn’t use;
• reminder emails, approval packets, or templates you didn’t use;
• projects you archived;
• a client who didn’t approve, or a payment dispute between you and your client; or
• business results that depend on things outside OkayFlow.

Some jurisdictions give consumers additional statutory refund or withdrawal rights; nothing here limits those rights.

This Refund & Cancellation Policy forms part of our Terms of Service. To ask about a specific charge or request a refund, use the email and window described above.